At Ale Collective, we want you to love the piece your purchased! If you aren’t happy with your new threads, we’ve made our return process as simple as possible so you can return your items easily.
What is your return policy?
Damages must be reported within 24 hours of receiving merchandise or cannot be returned. If you believe you have received a damaged or defective item, please email email@example.com providing your order number along with a picture and detailed description of the item(s) in question and we will do our best to resolve the matter right away!
We accept returns for store credit only when postmarked within 14 calendar days from the date you receive your order.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org.
Items purchased with a 30% or more coupon code are final sale and cannot be returned.
Items purchased with a coupon code that is less than 30% will be returnable for store credit only.
Returns will be issued as store credit in the form of an e-gift card and will be sent to the email address associated with your order.
If any returns do not meet these requirements, you will be contacted and the item(s) returned to you. Returns must be unworn and have all tags attached. We reserve the right to refuse a refund if the item(s) have any signs of wear, alteration, misuse or damage.
Gift Cards, jewelry, hair accessories, bodysuits, intimates, and Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with pet hair, makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
How should I send my return back?
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
Return shipping is at the expense of the customer and will not be reimbursed by Ale Collective Boutique. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at email@example.com so that they can help you with a return label.
SEND RETURNS TO:
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
REFUNDS & PROCESSING TIME
You will be notified via the email address associated with your order within 1-2 business days of your return's arrival. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued as store credit in the form of an e-gift card.
If an order is placed using Afterpay and an item doesn't work out, simply mail it back to us within 14 days of your order date and the total cost of your item(s) will be applied onto an Ale Collective e-giftcard. We do not issue store credits for partial payments, and you will still be responsible for the remaining payments to Afterpay from your original purchase.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Overnight and 2nd Day Air: $18.00 return cost.
3 Day Shipping and Ground Shipping: $7.00 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign into your account to view your order status and history.
How do I change or cancel my order?
If you need to make any changes to your order, please contact us at firstname.lastname@example.org immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 PM EST. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Ale Collective Boutique Account.
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact us immediately at email@example.com. We are open during the hours of 9:00 AM-5:00 PM Monday-Friday EST.