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    FAQs

    I subscribed, but have not received my welcome email. What happened to it?

    Sometimes our welcome email will be sent to your spam/junk folder. If you have checked these folders and still have not received, please reach out to hello@alecollective.com and a member from our team will be happy to help! 

    I ordered a PRE-ORDER item. When will it ship?

    Pre-orders typically ship anywhere from 1-2 weeks after your order is placed. Your order will be shipped as soon as we receive the inventory into our warehouse.